PRIMROSE AVENUE

You ask, we reply

We are very proud of our customer service and the speed with which customers receive the answers they are looking for. Below you will find the most frequently asked questions and our answers; it is very likely that you will find the answer to all your doubts. If not, contact us and we will reply as soon as possible.

DO YOU ALSO ACCEPT RETURNS?

Unfortunately, we do not accept returns for our on-demand products. Each item is specially made to order, tailored exclusively to your preferences and requirements. This customization ensures that you receive a unique product that meets your exact specifications. Due to the personalized nature of these items, it becomes challenging for us to resell or reuse any returned products. We understand that returns are common in many industries, but our commitment to delivering exceptional quality and unique, custom-made products necessitates this policy. We encourage you to carefully review the product description, specifications, and customization options before placing your order. If you have any concerns or questions, our dedicated customer support team is always available to assist you.

IS PRIMROSE AVAILABLE IN ALL COUNTRIES?

We strive to provide worldwide shipping for our customers; however, there are certain countries where we are unable to ship due to legal restrictions or limitations imposed by our shipping carriers. The list of restricted countries may vary depending on world events, but at present, we are unable to ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, and North Korea.

Additionally, we want to inform you that Russia's conflict in Ukraine severely restricts shipping to Ukraine. Currently, we can only ship products fulfilled in our Latvian facilities to Ukraine.

Moreover, it's important to note that the Covid-19 pandemic and unrelated service disruptions have impacted international shipping. As of the last update on Oct 26, 2022, our shipping carriers do not offer international shipping to the following countries: Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen.

Please keep in mind that the list of countries where our shipping carriers do not offer international shipping may change, so we recommend checking for updates regularly. We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, our dedicated customer support team is ready to assist you.

ANY OTHER QUESTIONS?

If you weren't able to find the answer to your questions in this dedicated page, please don't hesitate to contact us!

Click below to be directed to the Contact us website.